FAQ
Every question, answered.
From signing up to your first send, here's everything American business owners ask before trying Big Bold Marketing.
Priced in US dollars, month to month
Every address checked before you send
Your own sending domain, set up for you
GETTING STARTED
Getting started takes less time than your coffee order.
How do I sign up for Big Bold Marketing?
Create your account, pick a plan and you're building your first campaign within minutes. There's no setup call and no contract to sign.
Do I need any design experience?
No. The drag-and-drop editor handles the layout, and the AI writes a full draft in your brand's voice from a one-line brief. See how in AI email design.
How fast can I send my first campaign?
Most businesses import a list, review an AI-drafted email and send it the same day. The email arrives already laid out with a hero, offer band and footer in your brand.
Can I bring my existing email list across?
Yes. The importer maps your spreadsheet columns automatically and checks every address before it's added. Read more at Lists and imports.
Will my branding show up automatically?
Add your logo, colors and the way you write once, in your brand settings. Every campaign after that uses them without you touching a thing.
What if I've never written a marketing email before?
Describe your offer in a line or two and the AI handles the structure, subject line and footer for you. You edit the words, not the whole page.
Can I build a landing page too, or just emails?
Every campaign can launch with a matching landing page, built from the same brief and living on your own domain. See Landing pages.
SENDING & DELIVERABILITY
Your email, landing in the inbox.
Do I need to set up my own sending domain?
No. We register your sending domain, set up its authentication and host it, so you never touch a DNS record. See Sending domains, handled.
Will my emails go to spam?
Every address is checked with its mail server before a campaign can be sent to it, and new domains build their reputation gradually. Across the network, 99.7% of mail is delivered.
What does "every address checked" actually mean?
Each address is verified at the mailbox with its own receiving mail server, not just checked for spelling. Dead mailboxes and anyone who has complained never enter a campaign. See Every address checked.
Why can't I just blast my whole list at once?
Each inbox provider gets its own sending rate, adjusted to how it's responding right now. A steady pace is what earns your domain more volume, not slower sending for its own sake.
How do I know if people are actually opening my emails?
Every open is classified as human or automated and reported in separate columns, so your numbers reflect real readers. See Honest reporting.
Can I follow up with people who clicked or didn't open?
Yes. Save anyone who clicked, opened without clicking, or didn't open at all, then resend to the ones who missed it with a new subject line. See Segments.
What happens if someone replies to my campaign?
Every reply lands in one inbox, sorted by campaign, with that lead's stage shown beside it. See Campaign inbox and leads.
Does anyone check my campaign before it sends?
Yes. Every campaign gets a review of its subject line, structure, links, sender details and footer, with plain-English fixes for anything flagged. See Pre-send review.
PRICING & CREDITS
Simple pricing, no surprises.
How much does Big Bold Marketing cost?
Five self-serve plans, priced in US dollars and billed month to month, plus managed plans if you'd rather we run it for you. See current prices on Pricing.
What's a credit?
It's what everything on Big Bold Marketing runs on. Your plan includes credits each month, and sending, address checks and AI writing all draw from that one pool. There's just one number to keep an eye on. See One simple credit pool.
Am I locked into a contract?
No. Every plan runs month to month, so you can start or stop as your business changes.
Do all plans get the same features?
Every plan has the essentials: the email editor, AI writing help, checked addresses and reports. Bigger plans add more credits, and can add more of the platform. Compare them on Pricing.
What happens if I run out of credits partway through the month?
Upgrade to a bigger plan any time and your new credit balance applies right away. There's no penalty for growing faster than planned.
Can someone else run my campaigns for me?
Yes. On our managed plans, we plan, write, design and send your campaigns for you, month to month. See Done for you.
YOUR DATA & THE LAW
Built to keep you right with American law.
Do I need consent before I email someone?
Yes. American law (the CAN-SPAM Act, enforced by the FTC) requires express or implied consent before you send marketing email. Our sign-up forms are built to collect it properly.
What has to be in every email I send?
Clear sender identification and a working unsubscribe link. Every Big Bold Marketing template includes both by default.
How fast do unsubscribes need to be honored?
The law sets a deadline, but unsubscribes are processed automatically, so nobody on your list waits that long.
Is my customer data safe with Big Bold Marketing?
Your contacts and campaign data stay inside your own account, matched to your own sending domain. We never share your list with anyone else's campaigns.
What happens to my list if I bring it from another platform?
Every imported address is checked against its mail server before it's added, so your list stays clean and consent-based from day one. See Lists and imports.
Who do I talk to if my question isn't covered here?
Email us any time and we usually reply within one business day. Reach us through Contact.
Still here? Let's get you sending.
Month to month, priced in US dollars, every address checked before it goes.
See why Big Bold Marketing is made for American business